Law Compliance is a boutique law firm in Melbourne which provides regulatory compliance services to health, community service, aged care, government and education, airline and resources clients. Clients include public and private hospitals, community health centres, community service organisations, statutory authorities, airlines, aged care providers, resources providers, universities, child care providers, and research institutes across Australia.
Law Compliance were seeking to develop a modern and intuitive online application that boosted their user experience and internal process efficiency. The Internetrix team began by producing thorough confluence and user journeys utilising Jira boards. With adequate planning and a thorough understanding of the user experience we successfully identified core functionality and platform additions that would help Law Compliance deliver a breakthrough online application for their customers.
Objective
- Speed – their current application was built on old CMS technology which was severely impacting the system’s performance
- Functionality – limited functionality meant customers could only download documents
- User Experience and Efficiency – internal team members were required to perform a variety of manual tasks including document upload one by one.
My Role
- UX Architecture
- UI Design
Delivered Assets
- Site Map
- Wireframe
- 3 tiered users group UI Design
The Clients request
Speed
Their current application was built on old CMS technology which was severely impacting the system’s performance.
Functionality
Limited functionality meant customers could only download documents
User Experience and Efficiency
Internal team members were required to perform a variety of manual tasks including document upload one by one.
Empathise
Customer Feedback through client meetings
Managers had very little control over the workflow and user management in the system
There was no way to track the state of documents.
The interface was clunky and required too much support from management for the user to navigate independently.
Outcomes
Support spent too much time supporting the user.
System is too slow & Clunky
The lack of an intuitive interface created too much training and handholding internally.
Discovery
Planning was key to system survival
The BA team underwent an intensive discovery phase ploughing through multiple points of data, documents and security systems.
The teams recommendations included a new category system, multiple tiered user systems and Basic and premium workflow.
Another recommendation to the client was a traffic lights system for compliance with multiple states to indicate the compliance and not compliance of a document and a list of TODO’s to help the User comply within time frames.
UI Research
So I went online and researched multiple design solutions for these requirements. In Conclusion we decided that a dashboard layout would suit best. The user would be able to easily navigate via a menu the multiple sections/settings within the dashboard.
The linear / table like appearance of a dashboard lends itself to large data sets that require , multiple columns and rows to be present at first view.
Ideation
Before we could build …
Wireframes…and User Flows
Before we could create any UI design we need to make sure that the system flowed and that all our target metrics where resolved. Via Agile methodologies dashboard Layouts and User Flows where tested against users and client criteria.
Our base features to build upon
- A modern and intuitive user interface and customer experience
- Improved document management processes and storage in the cloud
- Ability for clients to manage and monitor their historical compliance online
- Reporting and exporting functionality
Initial Ideation provided some tangible results
Dashboard metrics to indicate action items
Quick view of recently actions items
To do list for users to track their compliance load
Case Law updates with notifications to keep compliance items actioned more effectively.
Visible Menu for quick access to all relevant sections and functions
Design & Prototype
The Dashboard Upper
The Dashboard lower
Topic (Category) Manager
Document Manager
